Refund and Cancellation Policy

1. Service payments and voluntary advances

TPD services are scoped and priced by written engagement or invoice. The controlling document identifies the service, amount, due date, and any retainer, down payment, deposit, milestone, or payment schedule, including when an amount is earned. The payment page accepts service payments, paper-invoice balances and voluntary future-service advances without an invoice or reference. Choose the service and purpose and use your billing name and email for reconciliation. An advance is not earned merely because it was received. An existing Stripe invoice must be paid through its unique invoice link.

Consultation requests and unaccepted advances

A 15-minute introduction and a 30-minute TPD review are free and remain pending until we confirm a time. No payment is required for either. For an earlier paid consultation, contact TPD to review the payment and applicable refund terms. A voluntary advance for unaccepted, unstarted work is refundable in full on request or if TPD declines the work. After acceptance, the agreed scope and cancellation terms govern work performed.

2. Cancellation by written notice

Either TPD or the client may terminate an engagement by written notice. A client cancellation is effective when received through the authorized engagement channel or the policy-support link on this site. Do not include tax documents or financial credentials in the cancellation message.

3. Work performed and costs incurred

The client remains responsible for services performed and authorized costs incurred through the effective termination time. Amounts applied to completed reconstruction, source review, organization, workpaper preparation, meetings, coordination, or other delivered or substantially performed milestones are not treated as unearned solely because the client later cancels.

4. Unearned prepaid balances

After cancellation or a documented scope reduction, TPD determines the earned and unearned service amounts under the controlling engagement, and Mission Ready reconciles the corresponding merchant-account transaction when it served as the disclosed payment administrator. Any balance determined to be unearned and refundable will be returned to the original payment method when available. The parties will issue or communicate the reconciliation within ten business days after receiving the information needed to complete it.

5. Work that cannot proceed

If TPD cannot perform an unstarted paid service and no substitute scope is accepted, TPD will refund the amount allocated to that unstarted service after reconciliation. This does not require TPD to refund separate work already performed or authorized third-party costs already incurred.

6. Stripe-processed refunds

When Mission Ready is the disclosed Stripe merchant, it submits a TPD-approved card refund through Stripe to the original payment method and records the corresponding intercompany adjustment. The client’s bank controls when a posted credit becomes visible. A browser receipt or return page does not establish that a refund has settled.

7. Third-party fees and separate engagements

Fees charged by a bank, refund-transfer provider, secure platform, CPA firm, attorney, or another separately engaged provider are governed by that provider’s terms. A payment applies only to the entities, services, and fees expressly identified in the controlling engagement or invoice.

8. Duplicate or incorrect payment

Report a duplicate or incorrect payment promptly with the issued reference and Stripe receipt identifier. Do not send card, bank, or tax information by email. TPD and Mission Ready will compare the request with the verified service and merchant records and correct a confirmed duplicate or processing error.

9. How to request review

Use the policy-support link on this site and include the client name, reference if available, requested action, and a short explanation. TPD may verify identity and authority before discussing an account or issuing a refund.

10. Controlling engagement

An executed engagement may contain matter-specific milestone, retainer, cancellation, or refund terms. Those specific written terms control the engagement to the extent they differ from this general policy and are permitted by applicable law.